Blog

The story behind Inpla: connecting systems with just one conversation.

Make queries to your system from WhatsApp: When the idea is born the day before the event... 💀

How in less than 5 hours we integrated Inpla to consult data in real time and test it live at an event. Solid infrastructure = rapid scalability. woku hosted an event on AI in Customer Experience and we used Kutamma to manage accreditation. Everything was going well until, the day before the event, we came up with a great (and suicidal) idea: What if we asked Kutamma (through Inpla) in real time who has arrived, how many accredited people there are and even filter by

3 min. de lectura

Casos de uso
Diego

Diego

Focus guard

Integrate WhatsApp without programming too much? Well... Depends on

When José and I set out to integrate APIs with intelligent agents, the goal was clear: to make connecting to WhatsApp (or any other platform) fast, without having to write too much code. We wanted to show that agents can handle complex flows and turn an "this should work" into something that actually works. But of course, agents don't do magic. In order for Inpla to be able to make decisions and communicate effectively with a system, it needs to contact

2 min. de lectura

Casos de uso
Diego

Diego

Focus guard

Secure authentication on WhatsApp with Inpla: less friction, more control

The idea behind Inpla was simple: to allow Kutamma and woku users to interact with our systems directly from WhatsApp. However, one thing is the idea, and quite another is to make it a reality without going crazy in the attempt. When a problem overwhelms you, strategically circumvent it In our initial hackathon (from 48 hours that mutated to two weeks, because that's how tech life works), we realized something important: user-agent-agent communication was a tea

2 min. de lectura

Tecnología
José

José

Flow machine

Turn your API into a Conversational Experience via WhatsApp

How we turn APIs into conversational experiences on WhatsApp with Inpla. A true story about frictionless validation, iteration, and automation. Diego and I have been seeing for some time how the users of our customers in woku prefer WhatsApp to interact with the system. Two simple reasons: 1. It's conversational, so they don't need to learn how to use another platform. 2. It's immediate, there's no friction. On second thought, no matter how intuitive an interface design is,

3 min. de lectura

Tecnología
IA
Paula

Paula

Brand artisan

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